How to Scale a Trades Based Business Pt 2
I got a lot of feedback from my last post, if you haven’t read it yet… go check it out here
There are some really valuable lessons in there. The content I’m teaching you is important if you’re just starting or a you’re already doing well.
Today I wanted to talk about way you can improve your quality of service, or as I like to call it… delivery.
So last week we were talking with one of our partners, since we’ve started working together in March, their business has grown by more than 50%.
We implemented a lot of the changes we talked about last week, so they’d have enough business to reinvest into building teams. However, if you’re going to do that effectively you need to be duplicatable.
I wanted to talk about how we’re focusing on improving the delivery for them so we can help them continue to scale. We know for a fact that their business is more than capable of doing over 1 Million Per Year.
So how do we improve our delivery? How do we make it replicable (I wanted to say replicatable but this computer swears that’s not a word 😂)
Standardization. Here is a simple 3 step exercise help you standardize your business, to improve your quality and efficiency.
Don’t be fooled by the simplicity – THIS IS CRUCIAL for a serious business owner.
- Map out your entire process step by step. This is valuable in any business, whether your a contractor or a consultant. Many times people don’t do the process the exact way every time… which means that they are prone to get different results. These inconsistencies can hurt your customer experience, and also hurt your business.
- Look for inefficiencies. You’ve heard the old saying “time equals money”… and this is where it comes from. Time that’s wasted on jobs because your processes aren’t honed in literally translates to money you don’t get to keep. So comb through your processes and find places you can improve.
- Standardize your training. This is a big part of our success both with Cabinet Startup students, as well as our own business. We’ve outlined every single process and step, so that we know exactly what needs to be done, in what order, and why. This makes training easier for them and for us. Take what you learned in step two and use it to create a standard for training and SOP’s for jobs.
Make time to go through and complete this exercise. This process, combined with some of the tips we talked about in last weeks emails has literally helped my shop produce millions of dollars.
If I can do it, you can do it.
Steven “Keep it Simple” Jordan
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